Job Title: Ticketing Assistant
Location: Nottingham City Centre
Reports to: Ticketing Manager
Hours: 35 HOURS PER WEEK
Type of contract: full-time – entry level
About DHP Family and the role
DHP Family is one of the UK’s leading companies in the entertainment sector, with our main activities being Concert promotion, running clubs, operating venues and managing artists. Established in Nottingham more than 30 years ago, and now operating successfully nationwide we believe our mixture of big company capability and small company ethics makes us unique.
A new exciting role has become available to join our Ticketing Team. The Ticketing Team at DHP is the support function for the concerts, festivals, and other events that the DHP Family deliver. The management of ticket allocations to external partners and the reporting of sales figures is a key deliverable of the DHP Ticketing Team along with the upkeep of alt. tickets, DHP Family’s in-house ticketing platform. Effective management of allocations using insights from sales reports both optimises ticket income and persuades our customers, consumers, and artists to choose DHP Family ahead of the competition.
Job Purpose
Supporting the Ticketing Manager and working with our promoters and production teams, you will be responsible for ticket sales reporting, overseeing ticket allocations, including guest lists, to ensure that they are organised effectively.
Key Responsibilities
- Reporting of ticket sales
- Administration of allocations in SharePoint
- Liaising with DHP promoters and venues to meet their ticketing requirements
- Supporting the Ticketing Management team as required
- Identifying opportunities to improve the ticketing process.
- Working onsite at our DHP Festivals.
- Building events on the online alt. tickets system
- Stock control and despatching tickets
- Customer services via email
Experience, Skills & Qualifications
- Evidence of experience with Microsoft XL and other Microsoft applications
- Fastidious attention to detail
- Confidence and ability to work and communicate across multi-functional teams.
- Resilience to work in what can be a high-pressured environment.
- Great at multitasking
- Excellent communication skills and customer focus
- The capacity and willingness to learn.
You will be required to use SharePoint and training will be given. Industry experience is preferred but not necessary.
Joining the Family
The role is based at DHP Family’s Head Office situated in the Lace Market area of Nottingham City centre, on a 35 hour week basis. There are peak periods which might require flexible working times e.g. weekend working to deliver the needs of the business.
DHP Family is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the Organization is treated equally, and we welcome applications from candidates no matter their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs.
What we offer:
- A fantastic office space to work within the Lace Market of Nottingham
- 20 days holiday plus Christmas closure where the holiday is not required (24 in total)
- Flexible working policy
- Guestlist to DHP events and festivals
- 50% discount at DHP venues
- Seasonal work events/parties, which are funded by the company
- Access to Wagestream, the financial wellbeing platform built by charities.
- Pension plan.
- Opportunities for further training.
How to Apply
If you would like to be part of our exciting organisation and feel that you meet the above requirements, we would love to hear from you! Please send your CV, Covering Letter and salary expectations to careers@dhpfamily.com
